What is the minimum
and maximum order amount I can place?
At this time, the minimum purchase amount is $10.00 if your are the first time buyer.
The maximum purchase amount is limited to $50.00.
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Will you mail me the actual cards?
No. PINs and Instructions will be e-mailed to you. If you would like to get the actual
cards, you need to call us with this order. We charge extra for shipping and there is no
sense paying for this, until you are a calling card collector and would like to have our
cards as a part of your collection.
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How long does it take to
receive ordered PINs?
For first time buyers it might take up to 48 hours. We verify each and every customer to
prevent fraud. If you are the first time customer and want your PINs to be delivered
faster, please avoid using free e-mail addresses like Yahoo and Hotmail. Please provide
your daytime contact phone number, so we contact you faster.
Customers who made purchases on LDPOST.COM in the past will get their PINs immediately
over e-mail.
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What
is a "cookie" and what should I do about cookie warnings?
A cookie is a tiny packet of information passed between your browser and a Web site such
as ldpost.com. Our web store uses cookies to verify your identity and the fact that you're
properly signed in. Accepting the cookie is like writing your name on the name tag; it
identifies the message as yours so that you can continue using the site without having to
sign in again. Cookies are required to be enabled in your browser to use our web store. If
you can't move beyond next "Select Card" screen this would indicate that your
browser does not allow cookies. Internet Explorer users need to change the privacy
settings to enable cookies. Netscape users need to change Advanced preferences to accept
cookies. Directions for some popular browsers follow:
* Microsoft Internet Explorer 4.0: On the View menu, click Internet Options. Then, on the
Advanced tab, click the "Always accept cookies" option.
* Microsoft Internet Explorer 5.0: On the Tools menu, click Internet Options. Then, on the
Security tab, click Default level. Click Apply, then click "OK."
* Netscape Navigator 3.0: On the Options menu, click Network Preferences. Then, in the
"Show an alert before…" box on the Protocols tab, clear the "Accepting
a cookie" box.
* Netscape Navigator 4.x: On the Edit menu, click Preferences. Choose the Advanced
category. In the cookies dialog box, choose either "Accept only cookies that get sent
back to the originating server" or "Accept all cookies." Be sure to clear
the "Warn me before accepting cookies" checkbox.
* AOL: On the Preferences menu, click the Advanced tab. Clear the "Warn before
accepting 'cookies'" box.
This site uses a feature of your browser called a "cookie" to assign a
"User I.D.". Cookies, by themselves, cannot be used to find out the identity of
any user. Your LDPost User ID automatically identifies your computer - but not you - to
our servers when you visit our web store. If you are just browsing our site, we will never
know who you: we do not assign you a cookie.
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What browser version does
your web store support?
WEB store currently does not support Mozilla browser versions.
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Is my credit card number safe?
LDPOST.com uses the Secure Sockets Layer and Private Communication Technology security
standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular
browsers. SSL encodes your personal information (such as your password, address and phone
number, or your credit card number) so that it is available only to you and the financial
services providers with which we process your credit cards transactions. This encryption
makes doing business over the Internet as secure as making a purchase by telephone.
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Can I use a
credit card with an international billing address?
At this time, you will not be able to purchase phone cards with your non-USA credit card
via our web store. You can use a credit card with US billing address when buying calling
cards on the web or you can pay by check or money order for the purchase -follow this link
for order form and instructions.
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What does LDPOST do with my
private information?
Long Distance Post has always valued the trust of its customers. We know customers care
about the security of the information they provide when doing business with us.
Your private information you provide us (like the phone number and other) will never be
disclosed or sold to anyone. It is needed to verify your credit card information and to
make it easier for the return customers to make a purchase on our web site.
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Do you have Privacy Statement?
We are committed to your privacy in every transaction. At Long Distance Post, respecting
the privacy and security of your personal information is important to us. We want to make
sure that your personal information is protected. We only grant access to personal
information about you (such as your name, address, etc.) to company employees so that they
can provide or offer products and services to you, process and service your accounts, and
administer our business. We only share your personal information with financial services
providers with which we process our credit cards transactions.
Our Code of Conduct requires that your information remain confidential. Even if you are no
longer our customer, we will continue to treat your nonpublic personal information in the
same way as if you were still a customer.
This site contains links to other sites. If you use a link to visit the site of another
company, we cannot be responsible for the privacy practices or the content of that company
or its site.
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Why
may I see extra charges on my credit card when checking unbilled card activity,
immediately after placing an order?
After you place an order with LD Post, your credit-card company first makes an
authorization on your account - in effect, checking to make sure you have enough available
credit in your account to cover your order. The credit-card company then checks that the
address and account number match those in its records. If there is a match, your purchase
is approved and the authorized amount is immediately billed.
If there is not a match, your credit-card company keeps the authorized amount in
"escrow" for a week, pending further attempts to verify the account and
requested transaction. If the purchase is not verified within a week, the amount in escrow
is returned to your account - and it will no longer appear if you check your credit-card
account online.
If you check your credit-card account using your bank's Web-based tools, you will see
amounts being held in escrow AND actual charges being billed. The online listing does not
differentiate between pending and actual charges. This is also true for debit cards - and
unfortunately, money being held in escrow will not be available for other uses while the
transaction is pending.
Please be assured that even though you may see them online, these "escrow"
activities DO NOT APPEAR in your final bill. If you see what looks like a duplicate charge
when checking your credit or debit card account online, we suggest you wait for your paper
bill before assuming that you've been double-billed. In almost all cases, you will find
only one charge on your final bill.
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Is there a volume discount in
the web store?
There is 10% discount given automatically on all $100.00 purchases. So, if you place an
order for $100.00 regardless of the card types your are ordering, your credit card will be
charged only $90.00. First time buyers can’t get this discount in the WEB STORE as
the maximum order amount for the first time buyers is $20.00. If you are the first time
buyer and want to place order larger then $20.00, call us at 1-800-449-0445 and we will
take your order over the phone.
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What is Loyal Customer reward program?
This program is intended to do exactly as it is implied in its title - to reward the
loyalty of LDPOST customers.
For every purchase* you made on LDPOST, you earn points. For each dollar spend, you will
earn one point. You need to accumulate 100 point to be eligible for redemption. For each
100 points earned you are eligible to receive one $5 card of your choice with your next
purchase. The redemption offer will appear on your Select Cards screen after your have
accumulated 100 points or more. You do not have to redeem your points at 100-point level.
Points keep accumulating with your purchases, so you can redeem bigger card denominations
later.
For example, you have accumulated 500 points. On your select card screen you will see a
menu with choices of cards for redemption – $5, $10, $20 and $50. For 500 points you
can receive in total $25 worth of cards. You need to make a purchase to redeem your
rewards.
To view points accumulated, please log on to the web store. It will be displayed at the
bottom of select cards screen. You can also view accumulated points by clicking on
History.
* Exceptions: Points can not be accumulated on any volume discount purchases.
This program starts on August 20th of 2002. Only purchases made after August 20th 2002 are
eligible for points accumulation.
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If you have more questions about pre-paid international calling card - please visit our
main FAQ page to find answers. |
